Terms and Conditions of Sale

1. General Information and Definitions

1.1 These Terms and Conditions of Sale ("Terms") govern the contractual relationship between Coachpro ("Company", "we", "us", "our") and the client ("Client", "you", "your") for the provision of dating coaching services.

1.2 Company details:

• Business name: Coachpro
• Website: coachpro.co.uk
• Services: Professional dating and relationship coaching
• Jurisdiction: United Kingdom

1.3 These Terms apply to all services provided by Coachpro and supersede any previous agreements or understandings.

2. Services Description

2.1 Coachpro provides professional dating and relationship coaching services including but not limited to:

• One-on-one coaching sessions
• Dating profile optimization
• Communication skills development
• Confidence building programs
• Relationship advice and guidance
• Social skills enhancement

2.2 All services are provided for educational and personal development purposes only.

2.3 Services may be delivered through various channels including face-to-face meetings, video calls, phone consultations, or written communications.

3. Contract Formation and Acceptance

3.1 A contract is formed when:

• The Client submits a booking request or inquiry
• Coachpro confirms acceptance of the booking
• Payment is received and processed

3.2 By engaging our services, the Client confirms they have read, understood, and agree to be bound by these Terms.

3.3 Coachpro reserves the right to refuse service to any individual at our sole discretion.

4. Pricing and Payment Terms

4.1 All prices are quoted in British Pounds (GBP) and include VAT where applicable.

4.2 Payment terms:

• Individual sessions: Payment required in advance
• Package deals: 50% deposit required, balance due before commencement
• Monthly programs: Payment due monthly in advance

4.3 Accepted payment methods include bank transfer, credit/debit cards, and other methods as specified.

4.4 Late payment may result in suspension of services and additional charges.

4.5 Prices may be subject to change with 30 days' written notice.

5. Booking and Scheduling

5.1 Appointments must be booked in advance through our designated booking system or by direct contact.

5.2 Clients are responsible for attending scheduled appointments at the agreed time and location.

5.3 Rescheduling requests must be made at least 24 hours in advance.

5.4 Failure to attend without proper notice may result in forfeiture of the session fee.

6. Cancellation and Refund Policy

6.1 Client cancellation rights:

• Individual sessions: Cancellation with 24 hours' notice for full refund
• Packages: Partial refunds available for unused sessions (minus 20% administration fee)
• Programs: Refunds considered on case-by-case basis

6.2 Coachpro reserves the right to cancel services with reasonable notice and provide full refund.

6.3 Refunds will be processed within 14 business days of approved cancellation.

6.4 No refunds for services already delivered or no-shows without proper notice.

7. Client Obligations and Responsibilities

7.1 Clients must:

• Provide accurate and honest information
• Attend sessions punctually and prepared
• Respect the coach and other participants
• Follow agreed guidelines and recommendations
• Maintain confidentiality of other clients' information

7.2 Clients must not:

• Engage in inappropriate or illegal behavior
• Record sessions without explicit permission
• Share proprietary coaching materials
• Attempt to recruit the coach for competing services

8. Confidentiality and Data Protection

8.1 Coachpro maintains strict confidentiality regarding all client information and session content.

8.2 Personal data is processed in accordance with UK GDPR and our Privacy Policy.

8.3 Client information may be used for:

• Service delivery and improvement
• Communication regarding appointments
• Legal compliance requirements

8.4 Clients have rights regarding their personal data as outlined in our Privacy Policy.

9. Intellectual Property Rights

9.1 All coaching materials, methodologies, and content remain the intellectual property of Coachpro.

9.2 Clients may not reproduce, distribute, or commercialize any proprietary materials.

9.3 Limited license granted for personal use of provided materials during and after the coaching relationship.

10. Limitation of Liability and Disclaimers

10.1 Coachpro provides coaching services for personal development purposes only.

10.2 We do not guarantee specific outcomes, relationships, or dating success.

10.3 Our liability is limited to the amount paid for services in the preceding 12 months.

10.4 We are not liable for:

• Indirect, consequential, or special damages
• Loss of profits or opportunities
• Emotional distress or personal injury
• Actions taken based on coaching advice

10.5 Nothing in these terms excludes liability for death, personal injury, or fraudulent misrepresentation.

11. Professional Standards and Ethics

11.1 Coachpro operates according to professional coaching standards and ethical guidelines.

11.2 Our services are not a substitute for professional therapy, medical treatment, or legal advice.

11.3 We maintain professional boundaries and expect the same from clients.

11.4 Any concerns about service quality should be raised directly with management.

12. Force Majeure

12.1 Neither party shall be liable for delays or failures due to circumstances beyond reasonable control including:

• Natural disasters or extreme weather
• Government actions or regulations
• Pandemics or health emergencies
• Technical failures or internet outages
• Transportation disruptions

12.2 In such cases, services may be rescheduled or delivered through alternative methods.

13. Dispute Resolution

13.1 We encourage direct communication to resolve any concerns or disputes.

13.2 Formal complaints should be submitted in writing within 30 days of the issue arising.

13.3 If resolution cannot be reached, disputes may be referred to mediation or arbitration.

13.4 As a last resort, disputes will be subject to the jurisdiction of English courts.

14. Modifications and Updates

14.1 Coachpro reserves the right to modify these Terms with reasonable notice.

14.2 Significant changes will be communicated via email or website notification.

14.3 Continued use of services after changes constitutes acceptance of new terms.

14.4 Current terms are always available on our website.

15. Governing Law and Jurisdiction

15.1 These Terms are governed by the laws of England and Wales.

15.2 Any legal proceedings shall be subject to the exclusive jurisdiction of English courts.

15.3 If any provision is deemed invalid, the remainder of these Terms shall remain in effect.

16. Contact Information and Complaints

16.1 We are committed to providing excellent service and resolving any issues promptly and fairly.

16.2 If you are not satisfied with our response, you may contact relevant consumer protection agencies.