Privacy Policy

1. Introduction

Coachpro ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coachpro.co.uk and use our dating coaching services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter
• Participate in coaching sessions
• Make payments for our services

This information may include:

• Name and contact details (email address, phone number, postal address)
• Age and demographic information
• Dating history and relationship goals
• Personal challenges and coaching objectives
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our coaching services
• To personalize your coaching experience
• To communicate with you about appointments, services, and updates
• To process payments and manage billing
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To protect our rights and prevent fraud
• To analyze website usage and optimize user experience

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfill our coaching services agreement with you
• Legitimate Interest: To improve our services and website functionality
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and website optimization
• Customer support systems

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Protect the safety of our users or the public

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client records: 7 years after the end of our coaching relationship
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months from collection
• Financial records: 6 years for tax and accounting purposes

8. Your Rights Under UK GDPR

As a data subject, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

We primarily process data within the United Kingdom. If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

12. Contact Information

13. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.